Students who've paid for a paywalled course should contact you directly to request a refund. Refunds are issued by you, the course creator, from your own Stripe or PayPal account.
How to issue a refund
- Open the course's student list and find the paid enrollment.
- Click
Refundnext to the student. learnfrom triggers the refund through the original payment provider (Stripe or PayPal), revokes the student's access, and credits the platform fee back to your next invoice. - You can also issue refunds directly in your Stripe or PayPal dashboard if you prefer — in that case, remember to revoke access on learnfrom manually.
What happens to course access
When you refund from learnfrom, access is revoked automatically. When you refund directly in Stripe or PayPal, you need to revoke access manually from the course's student list.
Tip:Consider stating your refund policy on your course page (in the description or via the contact link). Clear policies prevent surprises.
Students: how to request a refund
Each course has a contact email set by the creator — look for it on the course page. learnfrom does not process refunds on behalf of creators.